FAQ

How can I report a harmful website or incorrect categorization?
You can do it on the Website Check page or contact our support team.
Fri, Nov 24, 2017 at 7:02 AM
Can I make different filtering rules for different computers or users in my local network?
If you use Windows OS on your computers, then you can install SafeDNS Agent and select which filtering profile to use on a specific computer or for specific...
Fri, Nov 24, 2017 at 7:03 AM
The filtering is not working.
Some ISPs or companies can block alternate DNS servers in their networks. In this case our service may be unavailable. To make it work, you should unblock a...
Fri, Nov 24, 2017 at 7:03 AM
The filtering is working from time to time.
Such a situation can arise in the following cases: You haven't removed DNS server address of your ISP from the network settings. Part of the DNS req...
Fri, Nov 24, 2017 at 7:04 AM
I've added youtube.com, facebook.com, skype.com or other site in the white list, but the site is showing incorrectly or the service (i.e. skype) isn't working.
Many websites use several domains and/or hostnames (subsites) to improve the speed of loading. You should consider it when you're adding some websites ...
Fri, Nov 24, 2017 at 7:04 AM
I've added website to the whitelist but it is still blocked.
A message such as 'The website is still blocked' is shown in cases when our system points you to the original website, but your browser on the bas...
Fri, Nov 24, 2017 at 7:04 AM
Internet connection is interrupted after SafeDNS Agent installation or after I have manually set your DNSes.
This means that your ISP or network administrator blocks access to alternate DNS servers. You should contact your ISP or network administrator to get access...
Fri, Nov 24, 2017 at 7:05 AM
The filtering stopped working after I've changed DNS set by SafeDNS Agent in network settings from 127.0.0.1 to another address.
When you use SafeDNS Agent the DNS address in the network settings should be set to 127.0.0.1. If you have manually changed the DNS address then you should ...
Fri, Nov 24, 2017 at 7:05 AM
Does SafeDNS work with the proxy servers?
Yes, we work with the proxy servers. You should configure the proxy server to use DNSes of SafeDNS. Set addresses of our DNS servers in the settings of your...
Fri, Nov 24, 2017 at 7:05 AM
Does SafeDNS work with Active Directory?
Yes, it does. You should configure DNS Server on your Windows server to use our DNS servers as external resolvers. After that you should bind external IP ad...
Fri, Nov 24, 2017 at 7:06 AM