Such a situation can arise in the following cases:

  • You haven't removed DNS server address of your ISP from the network settings. Part of the DNS requests can be processed by the DNS server of your ISP which doesn't have any filtering features. To fix the problem, remove all additional DNS servers from your network settings.
  • Your computer supports IPv6 protocol and is configured to obtain DNS servers automatically for the IPv6 protocol. To fix it you need to disable automatic obtaining of DNS server addresses in the network settings.
  • You've entered your external IP address in our dashboard as static address, while it is dynamic. In this case our system can't identify your computer/router when the next change of the dynamic address occurs. To solve the problem you can install SafeDNS Agent or enter your external address as a dynamic DNS hostname following our instructions.